Wine Fridge Warranty Information

Thank you for purchasing wine fridges from DIVIN. We provide:

  • A 2-year warranty for the product (excluding accessories and consumables).
  • A 3-year warranty for the compressor (excluding solenoid valves).
Faulty parts due to manufacturing defects will be repaired or replaced at no charge under the warranty. However, negligence or misuse is not covered, as detailed below.

 

Product Warranty Terms and Conditions

 

1. Warranty Periods

  • If any issues result from improper use, negligence or misuse, then service related fees (e.g. labour,  inspection) will apply—even within the warranty periods.
  • If any issues are not covered under the warranty, the customer must cover the labour and inspection fees on the first visit. 
  • Repairs will proceed only after the client approves the quoted costs, which will be provided before any work begins.

2. Post-Warranty Repairs

  • Once the warranty period expires, any service related fees and parts replacements will incur charges based on DIVIN Australia’s current pricing. 
  • Pricing details are available upon request and may be updated at DIVIN Australia’s discretion. 
  • If an original replacement part is unavailable, a suitable substitute may be used for repairs.

3. Proof of Warranty

Clients must provide the wine fridge serial number (located inside the fridge at the bottom edge) when requesting service.

4. Service Availability

The warranty and repair services are available in Australia. For any warranty claims or service inquiries, please contact DIVIN Australia (Contact Us).

 

Product Warranty Disclaimer (the warranty does not cover the following):

  1. The defective product, provided by the client, is determined not to be the product of DIVIN Australia.
  2. Defective products with an expired warranty.
  3. Damages caused by unauthorised disassembly and reassembly, improper care and maintenance, or any usage not deemed negligent which is not limited to usage described in the Operation Manual.
  4. Defective product from improper source or illegal acquisition.
  5. Product not purchased from DIVIN Australia or authorised dealers.
  6. Wear, scratch, stain, and deformation on appearance due to human factors.
  7. Damage caused by using devices or accessories, which do not conform to specifications.
  8. Consumables (e.g. the activated charcoal filters).
  9. Loss of any wine or other products, stored in the DIVIN wine fridges, due to compressor failure.
  10. Damages are caused by acts of God, pest and rat infestation, or inadequate power supply.
  11. Influenced by the special environment, such as high-corrosion areas like brimstone areas, high-salinity coastal zones, marsh gas, chemical corrosion, or being on a boat.
  12. Non-functional damages as a result of user’s expectation, audio frequency, volume, etc.
  13. Cannot provide a valid serial number. 
  14. The warranty covers only the wine fridge itself, not the contents of preservation.
  15. Any other possible risks that the client should bear in the use of the wine fridge, such as change in temperature or moisture, cork leak, fire, flood, mildew, corruption of content, desiccation, etc.