Refund and Returns Policy
We will arrange for shipment or delivery of the products to you at any address throughout Australia within our accepted postcodes. Generally, we ship products via our chosen carrier who may contact you directly regarding your delivery. We cannot deliver to a Post Office Box or APO/FPO addresses. You must provide a delivery address where someone will be available to sign for the receipt of your products.
Delivery time and price may vary depending on your location, the product that you have purchased, available shipping options, and shipping options selected by you. Where required, we will contact you to arrange delivery and an estimated delivery date.
The products we sell are often big and heavy things to lift, so there will be certain occasions when we may be unable to get a product into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver. In these situations, we may be able to offer delivery to the nearest point possible e.g. your garage, so you can make arrangements to get the product in. If not, we will attempt another delivery date or give you a full refund. It is the responsibility of the homeowner to verify fit and we will not take responsibility for products that will, upon arrival, not fit through a door, hallway, etc. Please be advised, if a product needs to be exchanged or returned due to a fit issue, there will be a charge to ship the product back to us and to restock it that we will advise you of once you call us or email firstname.lastname@example.org/. Customers should carefully consider the accessibility of their space when making their purchase. Occasionally something will happen out of our control such as floods, snow or other adverse weather conditions or things like sporting events which result in closed roads. We will do what we can, but disclaim any liability if delivery cannot be fulfilled due to reasons beyond our control.
Delivery will be to the Australian address specified in your order. If no one is present to receive the product, it will be left at your address or attempted to redeliver at a cost to you.
Delivery of an order shall be completed and all risk in the products (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address you gave us.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is caused by circumstances beyond our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date.
You agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to you, even without a signature.
The charges (if any) for additional services are clearly laid out throughout the order process and will be displayed on the checkout page when you place your order.
Unfortunately we are not able to offer removals at this stage.
RETURNS AND REFUNDS
If you are unsatisfied with an order, you may return it to us, provided the product qualifies for return as set out in this Returns Policy. To qualify for a return a product must:
a) have been purchased from us through this Website or by telephone within 10 calendar days of the date you submit the product for return to us;
b) be unused, cased within its original packaging and in good, resaleable condition;
If a product meets the above criteria, we will provide you with a full credit for the product purchase price. When you call us for a return we will provide you with additional information required to facilitate return freight to us. Products are at your risk until we receive them back and you may be liable to a restocking fee.
After we receive a qualifying return, we will process the return and issue any applicable credits as soon as commercially reasonable under the circumstances of the return.
If a product does not meet the above criteria we will not accept it for a return unless:
- We have made an error with your order;
- A product has been damaged in transit (in which case the Products Damaged in Transit section below will apply); or
- The product has not been delivered within 10 calendar days, but it has been 5 calendar days from the delivery of the product; or
- We are required by law to accept them for return